Shipping policy
📦 Shipping & Delivery
Processing Time
All orders are carefully processed within 1–2 business days to ensure the highest level of quality and accuracy.
Delivery Information
🇺🇸 Shipping from the United States
Products available in our U.S. warehouse are typically delivered within 3–5 business days.
🌍 Shipping from Our International Warehouse
During periods of high demand, certain items may temporarily sell out in our U.S. warehouse. In such cases, your order will be shipped directly from our international warehouse.
Estimated delivery time: 6–9 business days.
We work with trusted international shipping partners to ensure a safe and reliable delivery experience.
Please note that delivery times may occasionally be affected by public holidays, weather conditions, customs procedures, or carrier delays beyond our control.
🛑 Order Cancellation
You may cancel your order within 24 hours of purchase and receive a full refund.
After this period, your order may already be processed or dispatched.
🏠 Incorrect Shipping Address
If you entered an incorrect shipping address, please contact us as soon as possible via email or live chat.
We can update your address within 24 hours of placing your order.
📦 Damaged Item
If your item arrives damaged, please contact us with:
• Your order number
• A photo of the damaged item
We will arrange a free replacement at no additional cost.
💬 Need Help?
Our customer support team is available 24/7 and typically responds within a few hours.
Your satisfaction is our highest priority.
📧 support@orchelia.store