Refund policy
We offer a 30-day return and refund period. This means you have 30 days after receiving your order to request a refund.
To be eligible for a refund, the item must be in the same condition that you received it — unused, unworn, with tags attached, and in its original packaging. Proof of purchase is also required.
To request a refund, please contact us at:
📧 support@orchelia.store
Please note that all returns must be approved in advance.
Once your return request is approved, you will receive the necessary return instructions. Items returned without prior authorization cannot be accepted.
📦 Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately. We will review the issue and provide an appropriate solution or refund.
🚫 Non-Refundable Items
The following items are not eligible for refunds:
• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care and cosmetic products
• Hazardous materials, flammable liquids, or gases
In addition, sale items and gift cards are non-refundable.
🔁 Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to request a refund and place a new order separately.
🇪🇺 European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel your order within 14 days without providing a reason.
Items must be returned in their original condition, unused, with tags attached, in the original packaging, and accompanied by proof of purchase.
💳 Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that banks and credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 support@orchelia.store